What can be done with files in the GroupWise problem queues?

  • 3604724
  • 10-Mar-2007
  • 26-Apr-2012

Environment

Novell GroupWise 7
Novell GroupWise 6.5
Novell GroupWise 6
Novell GroupWise 5.5
Novell GroupWise Message Transfer Agent
Novell GroupWise Post Office Agent

Situation

Purpose:
The purpose of this technical document is to explain why messages appear in the problem queues in the GroupWise system and what can be done with them.
Symptoms:
Files display in the problem queues (directories) of the post office or domain.
Message files appear in the domain/wpcsout/problem directory.
Message files appear in the post office/wpcsout/problem directory.

Resolution

Corrective Steps:
If the messages are in the post office's problem directory, it may be possible to re-queue them. This is done by simply moving the files from the post office/wpcsout/problem directory to the post office/wpcsout/ofs/4 directory. If the messages can be processed (meaning they are not corrupt) they will be sent. If they cannot due to corruption, they will reappear in the problem directory.
Note:
If the GroupWise system is configured to mail problem messages to the GroupWise administrator, check the mailbox of the GroupWise administrator for messages with problem messages attached. There may be instructions in these messages for handling the problem files.

Additional Information

Root Cause:
The two main causes of messages entering the problem queues are corruption and misconfiguration.
For the domain, files placed in the problem directory have been damaged in some way that makes them unreadable. This should happen very rarely. If it is happening regularly, contact Novell Support for assistance in analyzing the source of the corruption. There is no way to re-queue these messages for delivery.
For the post office, it is possible that misconfiguration could cause messages to be placed in the problem directory. For example, if a POA was assigned the same IP address as another POA, the MTA would start sending mail for users on both post offices to the same POA causing a lot of problem messages for the users that are not on that post office. If the cause is misconfiguration it will likely yield a high number of problem messages all at once. Once the misconfiguration is resolved, most or all of the problem messages will be able to be sent by re-queueing them as described in the resolution section of this TID.
It is also possible that the cause is corruption in which case the same rules apply as with the domain mentioned above.

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