Novell iPrint Client for Windows
Service Pack 2 for WinXP causes print dialogue to be slow
Click File -> Print in an application, then experience a delay before displaying printers in the print dialogue.
Problem also exists in Windows 2003 server SP1.
Slow printing exists in Windows 2000 SP4.
If the slowness is observed only with Adobe products, then see KB 10099085.
For workstations running Support Pack 2 for Windows XP or Windows 2003 servers, Microsoft has a hotfix. See MS Knowledgebase article 893225 entitled "Printing performance problems occur after you install Windows XP Service Pack 2" for information on the Windows XP problem. While this article does not say there is a fix for Windows 2003 Service Pack 1, the fix does exist. The name of the file provided Microsoft is WindowsServer2003-KB 893225-x86-ENU.exe.
Call Microsoft support at 1-800-936-4900 (option 2, option 1) and request the fix for KB 893225 for Windows XP. Request WindowsServer2003-KB 893225-x86-ENU.exe if you are running Windows 2003 SP1. Microsoft prohibits Novell from making this fix available to our customers through our support site. You must contact Microsoft to obtain the files.
To install the Windows XP Hot Fix:
This fix will not resolve slowness issues observed with iPrint user printers. Read the risks associated with iPrint user printers in KB 10085484: "What are iPrint user printers?".
Email email@example.com with your feedback to
this patch. Use "XP SP2 iPrint Slow Fix Feedback" as the
SP4 for Windows 2000 has the same problem. Microsoft does not have a fix for this problem. Until the demand is proven to Microsoft, there are no plans to fix this problem. If you are running Windows 2000 SP4 and are experiencing the problem, please email firstname.lastname@example.org with "W2kSP4 iPrint Slow" as the subject. Include the following information:
- How many users are affected in your organization?
The configuration that can duplicate this problem is listed below:
a. Must have Service Pack 2 for Windows XP. The problem is not
present with SP1 on WinXP or any Windows 2000 Service Packs.
Formerly known as TID# 10095247