Logging in on a Terminal Server takes longer after ZDM7 SP1HP3

  • 3594313
  • 18-Jul-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Desktop Management
Microsoft Windows Server 2003 Enterprise Edition Terminal Server
Microsoft Windows Server 2003 Standard Edition Terminal Server
Microsoft Windows 2000 Advanced Server Terminal Server
Microsoft Windows 2000 Server Terminal Server
Citrix Presentation Server

Situation

With ZDM7 SP1 HP3 it takes up to 30 seconds longer to apply the user group policies on a Terminal Server (Windows and Citrix) Analyzing the logs showed that the problem is caused calling iedkcs32.dll to apply the Internet Explorer brandings. The delay when calling this DLL is around 20 seconds.

The problem started happening after updating to ZDM7 SP1 HP3.

Resolution

To obtain a hot patch with the fix for this problem, follow the instructions in KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Additional Information

STEPS TO REPRODUCE:
1) install a Windows 2003 standard server with Terminal Services.
2) install the NWC4.91SP3 and ZDM7SP1HP3 on this server. Enable ZDM logging on this server (KB 3112868).
3) create a user package for the 2003 terminal server.
4) make a user member of this user package
5) from a Windows XP workstation start MSTSC and login to the server created under 2 and for login use the user assigned in step 4

If you check the WMGrpPolUser.log and search for iedkcs32.dll, you will see a "gap" of 20 seconds. If you compare the time needed to apply the group policy between HP1a/HP2 and HP3 you will see that the total is 30 seconds longer.

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