Search inside a Caching mailbox fails to find all items.

  • Document ID:3592035
  • Creation Date:29-Aug-2007
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 7
Novell GroupWise 32 bit Client
Caching / Remote mailbox

Situation

Search result does not find all items in a caching mailbox based upon specified criteria.
Running GWCheck does not resolve the issue.

Resolution

Unlike live Post Office, GroupWise client does not have"on-fly" procedure to reindex a caching mailbox. However, there is a trick to make it:
  1. In a caching mailbox directory find rofdata\index one. There are index files for the caching mailbox.
  2. Copy off index file(s) into any backup location.
  3. Start GroupWise client in Online mode.
  4. Keep holding left Ctrl+Shift key combo and by a mouse change a mode from Online into Remote mailbox. This invokes a client restart prompt - answer Yes.
  5. Keep still holding Ctrl+Shift and upon a new startup of the client, you will see reindexing process starting.
  6. After the client starts in remote mailbox, there shall be new index file created under rofdata\index directory.
  7. Restart now the client into Caching mode and check if search process finds all items.