Unable to login using Client but WebAccess works fine

  • 3589243
  • 21-Jan-2008
  • 26-Apr-2012

Environment

Products:
GroupWise 7 Support Pack 2 Client

Situation

Symptoms:
Unable to login using Client but WebAccess works fine
Login using GroupWise 7 Support Pack 2 Client crashes the client
Login using an older client works fine
GroupWise Client crashes during login
GroupWise Client crashes while login

Resolution

Corrective Actions:
If the GroupWise Agents have been upgraded to GroupWise 7 Support Pack 2 HotPatch1a or later, please use the GroupWise 7 Support Pack 3 Client
OR
If the GroupWise Agents have not been upgraded to GroupWise 7 Support Pack 2 HotPatch1a or later, please follow the steps listed below
1. Launch ConsoleOne
2. Right Click on the Post Office to which problem user belongs and click Properties
3. Click GroupWise | Post Office Settings
4. Change the Access mode to Client/Server and Direct. If the access mode is already Client/Server and Direct, please go to step 12
5. Click Apply and Close
6. Shut down the Post Office Agent
7. Right Click on the Post Office Agent and click GroupWise Utilities | System Maintenance
8. Click Rebuild Database and click Run
9. Make sure that the Path points to the Post Office Directory and click OK
10. Once the Rebuild is complete, Click Close twice
11. Start the Post Office Agent
12. Install GroupWise 7 Support Pack 3 Client on one workstation (At the time of writing this TID, GroupWise 7 Support Pack 3 has not been released. Please contact Novell Technical Services to get the Client and if the Service Request has been opened for getting the Client, the Service Request will be credited/refunded)
13. Right Click on the GroupWise Client shortcut and type the following in target after grpwise.exe
/ph-pathToPostOfficeDirectory /@u-problemUserID
Example. C:\Novell\GroupWise\grpwise.exe /ph-Z:\Po /@u-userabc
14. Click OK
15. Double Click on the GroupWise Client
16. Please enter the Problem User's password and the user should be logged in
17. If the Folder list is hidden, please enable the folder list by clicking on View | Folder List and click File | Exit
18. Now try to login normally using the GroupWise 7 Support Pack 2 Client and it should work

Feedback service temporarily unavailable. For content questions or problems, please contact Support.