Unable to login using Client but WebAccess works fine

Unable to login using Client but WebAccess works fine

Login using GroupWise 7 Support Pack 2 Client crashes the client

Login using an older client works fine

GroupWise Client crashes during login

GroupWise Client crashes while login

If the GroupWise Agents have been upgraded to GroupWise 7 Support Pack 2 HotPatch1a or later, please use the GroupWise 7 Support Pack 3 Client

OR

If the GroupWise Agents have not been upgraded to GroupWise 7 Support Pack 2 HotPatch1a or later, please follow the steps listed below

1. Launch ConsoleOne

2. Right Click on the Post Office to which problem user belongs and click Properties

3. Click GroupWise | Post Office Settings

4. Change the Access mode to Client/Server and Direct. If the access mode is already Client/Server and Direct, please go to step 12

5. Click Apply and Close

6. Shut down the Post Office Agent

7. Right Click on the Post Office Agent and click GroupWise Utilities | System Maintenance

8. Click Rebuild Database and click Run

9. Make sure that the Path points to the Post Office Directory and click OK

10. Once the Rebuild is complete, Click Close twice

11. Start the Post Office Agent

12. Install GroupWise 7 Support Pack 3 Client on one workstation (At the time of writing this TID, GroupWise 7 Support Pack 3 has not been released. Please contact Novell Technical Services to get the Client and if the Service Request has been opened for getting the Client, the Service Request will be credited/refunded)

13. Right Click on the GroupWise Client shortcut and type the following in target after grpwise.exe

/ph-pathToPostOfficeDirectory /@u-problemUserID

Example. C:\Novell\GroupWise\grpwise.exe /ph-Z:\Po /@u-userabc

14. Click OK

15. Double Click on the GroupWise Client

16. Please enter the Problem User's password and the user should be logged in

17. If the Folder list is hidden, please enable the folder list by clicking on View | Folder List and click File | Exit

18. Now try to login normally using the GroupWise 7 Support Pack 2 Client and it should work