Sentinel: Crystal Reports fails to start or installs with an error

  • 3585645
  • 04-Oct-2006
  • 26-Apr-2012


Sentinel 5.1.xx
Sentinel 5.1.2
Sentinel 5.1.3
Microsoft Windows Server 2003 SP1


1. During the install of Crystal Reports on Windows 2003 SP1, the following error may be returned: Error 1920. Service'Crystal Reports Cache Server'(BOBJCrystalReportsCacheServer) failed to start. Verify that you have sufficient privileges to start system services.
2. Not all Crystal Reports services on Windows 2003 SP1 may start.


The problem is due to Microsoft's Data Execution Prevention (DEP). The Crystal Reports install instructions (which are in the process of being updated) are incomplete with respect of how to address this issue. If the install instructions do not work, it may be necessary to set DEP to 'Turn on DEP for essential Windows programs and services only'.This is done by right-clicking on My Computer -> Properties -> Advanced -> under the Performance click 'Settings' -> Data Execution Prevention tab ->'Turn on DEP for essential Windows programs and services only'.

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