unable to image Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO E5600

  • 3579033
  • 04-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Imaging
Novell ZENworks 7 Desktop Management - ZDM7 Imaging
Chipset SIS 761
Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO E5600

Situation

unable to image Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO E5600

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available athttps://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com

Additional Information

When trying to create an image from an Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO E5600 workstation, it fails. The reason for that is that hard drive of these type of workstations are not recognized.

The root cause for that problem is that the new SiS 965L/SiS 761 southbridge comes with a new SATA controller that has the device ID of 0x182. The driver which is included in the kernel with ZENworks 6.5 Desktop Management Sp2 and ZENworks 7 Desktop Management is not able to load the correct driver.

Formerly known as TID# 10100694 NOVL105404

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