Environment
Novell
ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2
Imaging
Novell
ZENworks 7 Desktop Management - ZDM7 Imaging
Chipset SIS
761Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO E5600
Situation
unable to image
Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO E5600
Resolution
For ZDM7: Fixed
in ZENworks 7 with SP1 Desktop Management, available athttps://download.novell.com
For ZDM6.5
SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer
found athttps://download.novell.com
Additional Information
When trying to
create an image from an Fujitsu/Siemens ESPRIMO P5600 and ESPRIMO
E5600 workstation, it fails. The reason for that is that hard drive
of these type of workstations are not recognized.
The root cause
for that problem is that the new SiS 965L/SiS 761 southbridge comes
with a new SATA controller that has the device ID of 0x182. The
driver which is included in the kernel with ZENworks 6.5 Desktop
Management Sp2 and ZENworks 7 Desktop Management is not able to
load the correct driver.
Formerly known as TID# 10100694 NOVL105404