XP Workstation does not reboot when screen saver is running at login panel

  • 3578887
  • 29-Oct-2007
  • 30-Apr-2012

Environment

Novell ZENworks Patch Management 6.3 - ZPM6.3 Package Deployment
Novell ZENworks Patch Management 6.4 - ZPM6.4 Package Deployment
Novell ZENworks Patch Management 6.2 - ZPM6.2 Package Deployment

Situation

If a deployment that requires a reboot is sent to an XP workstation, and the workstation is sitting at the login panel, and the screen saver has started, then the reboot will pause until the screen saver is terminated (usually by pressing a key or by moving the mouse).

Resolution

This problem is due to a Microsoft limitation: articles 918449 and 938204 athttp://support.microsoft.comdescribe the issue, and suggest either disabling the screensaver, or disabling the"Interactive logon: Do Not require CTRL+ALT+DEL" policy. If this policy is set to disabled, the reboot works.

Additional Information

The problem does not occur if the deployment is set to "Do not notify users of the reboot"
The problem does not occur if the Welcome screen is enabled (this cannot be done if the Novell Client or ZENworks Desktop Management Agent is installed, or if the user needs to login to a domain).
The problem does not occur on W2K
The problem does not occur if the user is already logged in, even if a screen saver is running.

Formerly known as TID# 10100875 NOVL105627

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