Environment
Novell
ZENworks Patch Management 6.3 - ZPM6.3 Package
Deployment
Novell
ZENworks Patch Management 6.4 - ZPM6.4 Package
Deployment
Novell
ZENworks Patch Management 6.2 - ZPM6.2 Package
Deployment
Situation
If a deployment
that requires a reboot is sent to an XP workstation, and the
workstation is sitting at the login panel, and the screen saver has
started, then the reboot will pause until the screen saver is
terminated (usually by pressing a key or by moving the
mouse).
Resolution
This problem is
due to a Microsoft limitation: articles 918449 and 938204 athttp://support.microsoft.comdescribe the issue,
and suggest either disabling the screensaver, or disabling the"Interactive logon: Do Not require CTRL+ALT+DEL" policy. If this
policy is set to disabled, the reboot works.
Additional Information
The problem
does not occur if the deployment is set to "Do not notify users of
the reboot"
The problem does not occur if the Welcome screen is enabled (this cannot be done if the Novell Client or ZENworks Desktop Management Agent is installed, or if the user needs to login to a domain).
The problem does not occur on W2K
The problem does not occur if the Welcome screen is enabled (this cannot be done if the Novell Client or ZENworks Desktop Management Agent is installed, or if the user needs to login to a domain).
The problem does not occur on W2K
The problem
does not occur if the user is already logged in, even if a screen
saver is running.
Formerly known as TID# 10100875 NOVL105627
Formerly known as TID# 10100875 NOVL105627