HTTP status 401 error when trying to register a device to the ZLM 7 server

  • Document ID:3571790
  • Creation Date:26-Oct-2006
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Linux Management

Environment


Novell ZENworks Linux Management Linux Management 7 - ZLM7

Situation

In the /var/opt/novell/logs/zenworks/zmd-messages.log file it shows this error:

DEBUG: [07/13/2006 00:41:13] MessageLogger Unable to send message to server (https:///zenworks-message-logger/logger). Exception : System.Net.WebException: The request failed with HTTP status 401: Unauthorized
in <0x004c3> System.Web.Services.Protocols.SoapHttpClientProtocol:ReceiveResponse (System.Net.WebResponse response, System.Web.Services.Protocols.SoapClientMessage message, System.Web.Services.Protocols.SoapExtension[] extensions)
in (wrapper remoting-invoke-with-check) System.Web.Services.Protocols.SoapHttpClientProtocol:ReceiveResponse (System.Net.WebResponse,System.Web.Services.Protocols.SoapClientMessage,System.Web.Services.Protocols.SoapExtension[])
in <0x0026d> System.Web.Services.Protocols.SoapHttpClientProtocol:Invoke (System.String method_name, System.Object[] parameters)
in (wrapper remoting-invoke-with-check) System.Web.Services.Protocols.SoapHttpClientProtocol:Invoke (string,object[])
in <0x00049> CentralLogServiceRemoteService:logEvent (.logEventRequest logEventRequest)
in <0x00144> Novell.Zenworks.Logger.CentralLogServiceAppender:SendEventToCentralService (log4net.spi.LoggingEvent loggingEvent)

Resolution

The log may have database connection failures, and subsequently authentication errors. If the server is failing to connect to the database, clients will be unable to register. Make sure that there are no communications or connectivity problems.