A new messages icon does not automatically appear when a new item is added to a shared folder owned by a resource.

  • 3564983
  • 24-Apr-2007
  • 26-Apr-2012

Environment

Novell GroupWise 6.5 SP1
Novell GroupWise 32 bit Client
Novell GroupWise Shared Folders

Situation

Symptoms:
A new messages icon does not automatically appear when a new mail item is added to a shared folder owned by a resource.
The new mail icon for a shared folder owned by a resource does not automatically appear.
The new mail icon for a shared folder owned by a resource only appears if the client is restarted.

Resolution

This has been fixed in GroupWise 7.

Additional Information

Steps to Duplicate:

1. Create a shared folder in a resource
2. Create a rule to move messages to shared folder
3. Share folder with user
3. Open user's mailbox
4. Send a message to resource from a different user
5. The icon next to the shared folder doesn't indicate a new message
6. Close client and reopen, message icon now shows up.

If you click on the shared folder, you can see the message but the icon never shows up.

Formerly known as TID# 10093520

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