Environment
Novell NetWare 6.5
Legato Networker
Situation
Server A (in this case Solaris) backs up Server B (in this case
NetWare 6.5 SP6). The backup runs successfully but when it
comes to write the index back to tape it intermittently loses
connectivity between the two servers. This leaves the files
on tape OK but the index is useless.
Example from Legato error log:
Example from Legato error log:
--- Unsuccessful Save Sets ---
* uk-ac-test-2a:sys: SAVE.NLM: RPC error: RPC send operation failed. A network connection could not be established with the host.
* uk-ac-test-2a:sys: SAVE.NLM: shutdown failed
* uk-ac-test-2a:vol1: SAVE.NLM: RPC error: RPC send operation failed. A network connection could not be established with the host.
* uk-ac-test-2a:vol1: SAVE.NLM: RPC error: RPC send operation failed. A network connection could not be established with the host.
* uk-ac-test-2a:vol1: SAVE.NLM: shutdown failed
Resolution
The current workaround is to disable multiprocessing on the
NetWare server.
There is no permanent fix to this problem. Novell and Legato/EMC support partner, Fujitsu-Siemens, started to investigate this but the customer was unable to continue troubleshooting and so the root cause was never established.
Any customers experiencing this problem should contact their EMC and Novell support providers, referencing this TID.
There is no permanent fix to this problem. Novell and Legato/EMC support partner, Fujitsu-Siemens, started to investigate this but the customer was unable to continue troubleshooting and so the root cause was never established.
Any customers experiencing this problem should contact their EMC and Novell support providers, referencing this TID.
Additional Information
One customer has reported that they no longer have the issues
described since they moved Legato from Solaris to Linux.
Change Log
mgould - 08apr10 - Removed Reported To Engineering status and edited resolution slightly.