Applications do not automatically uninstall

  • 3561283
  • 04-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Application Launcher (NAL)
Novell ZENworks 7 Desktop Management - ZDM7 Application Launcher (NAL)

Situation

When an application is marked as uninstallable, and the user is disassociated from the application, the next time NAL refreshes after the "Unassociated days to uninstall (user)" period expires (Launcher Configuration setting), the application should uninstall. It does not.

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available athttps://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com
Possible workarounds:
  1. Grant the user (perhaps the users group,or the everyone group) Read, Write and Modify rights to C:\NALCACHE
  2. Set the application to allow manual uninstall, and ask the user to uninstall before you disassociate the application

Additional Information

The user does not have Read/Write/Modify rights to NALCACHE

Formerly known as TID# 10099371 NOVL103930

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