After installing hot patch, ZENworks Imaging can't read CD drive on IBM 8305-42u NetVista with IDE controller using CDROM LiteOn 486S

  • 3559103
  • 29-Oct-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 Imaging
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Imaging

Situation

After installing hot patch 2 or later (based on SLES 10), ZENworks Imaging can't read CD drive on IBM 8305-42u NetVista with IDE controller using CDROM LiteOn 486S. SLES 9 based imaging works correctly.
ERROR: No CD1 device found.

Resolution

Workaround (for versions prior to IR1):Add irqpoll to the boot parameters. This can be done manually during boot, or by making a modification to the bootcd by modifying the isolinux.cfg file. isolinux.cfg includes 'label linux' and 'label manual' for automatic mode and manual mode, respectively. Add the 'irqpoll' command to the append line.
Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 1 and later. 
The most current Interim Release is ZENworks 7 Desktop Management Service Pack 1 Interim Release 4, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at

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