SAV collector stops processing log files

  • 3556881
  • 09-Oct-2007
  • 26-Apr-2012

Environment

Sentinel 5.1.3 Agent Manager
Sentinel 5.1.3 Sentinel Server
T1_SYMA_AVxx_1000_LOGFBv5200

Situation

The collector works correctly and collects all events for a time and then stops processing events, with only the hart beat messages logged. This normally happens during a log roll over.
If the file access is monitored via filemon or a lan trace it can be observed that the collector is attempting to read files which do not exist or files named with a date in the future.

Resolution

Workaround
  • Open %workbench_home%\elements\\core.lkp with a text editor.
  • Beteen the lines starting with "/* LOOKUP FILE: and DATE(s_DateNow) add the following line:
    CLEAR(i_DateDays, i_FileDayYear)
  • Save the file
  • Start the Agent Builder and login
  • Select the collector and Build the scripts
  • Upload the collector and restart
This problem has been reported to engineering and the this line will be included in a newer build of the collector.

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