Environment
Novell ZENworks Asset Management 3.3 - ZAM3.3
Novell ZENworks 7 Asset Management - ZAM7
Situation
There could be
several reasons for an initial install to fail. To help the
support group troubleshoot the failure, logs will be needed.
Resolution
To get a
more detailed database persister (dbp) error message you can set
persister logging at the install welcome screen. The persister log
generally contains enough information to determine the reason for
the failed login attempt.
Set the
following registry entry at the welcome screen to set persister
logging:
HKEY_LOCAL_MACHINE\SOFTWARE\Tally Systems Corp.\TSCensus\Database
DiagnosticLogging=1 (DWORD value)
HKEY_LOCAL_MACHINE\SOFTWARE\Tally Systems Corp.\TSCensus\Database
DiagnosticLogging=1 (DWORD value)
Once you
receive the error message an error log will exist in a subdirectory
of your current install temp directory. To find the location of
your current temp directory look in the tscinst.log file located in
your windows directory.
The current
temp directory will be something like this:
C:\Documents and Settings\jcomeau\Local Settings\Temp\_ISTMP04.DIR\_ISTMP0.DIR\
C:\Documents and Settings\jcomeau\Local Settings\Temp\_ISTMP04.DIR\_ISTMP0.DIR\
The easiest
way to find the logs is to do a wild card search *.log at the
root ie "C:\DOCUME~1\jcomeau\LOCALS~1\Temp\" and
include subdirectories. Then just look for any logs with the
correct create date.