Error: "Could Not Complete Request Challenge Questions Authentication Unsuccessful"

  • 3544024
  • 28-Nov-2006
  • 26-Apr-2012


Novell Virtual Office


Cannot answer challenge question with Virtual Office 1.6. Error occurs when answering challenge questions from VO 1.6. The answer was originally set within VO and the question was truncated.

Problem generally occurs with longer questions but is more likely based on the number of words.

The sentence used "What are the last 4 digits of your Social Security Number (SSN)?"
Setting the answer in VO truncates to "Number(SSN)?"

Cannot duplicate the problem with iManager 2.02 /nps or the NetWare client 4.91sp2.
Also does not occur if question is shortened.


This issue has been submitted as a Defect.

The workaround is to use iMan 2.02 or the NetWare client


Reported to Engineering

Additional Information

1. Install VO 1.6 and configure for UP (login as admin and set)
2. Set a required Challenge question of "What are the last 4 digits of your
Social Security Number (SSN)?"
3. Login as a use to VO to set the challenge questions.
4. Go to VO page and click the forgotten password link.
5. Answer the questions (notice the SSN question is truncated)."Number
6. You should see the error when you hit submit.

You can work around the issue by logging into the 491sp2 client and setting the
challenge questions. Then you cannot duplicate the problem with VO.

You can also work around the issue by shortening the question (step 2) "Social
Security Number (SSN)?"" Or "What are the last 4 digits"