GroupWise WebAccess displays blank page instead of Login page

Document ID:3540444
Creation Date:18-Jul-2007
Modified Date:30-Apr-2012
- Micro Focus Products:
  GroupWise
- SUSE Products:
  SUSE Linux Enterprise Server

Environment

Novell GroupWise 8
Novell GroupWise WebAccess 7

Novell SUSE Linux Enterprise Server 9

Novell SUSE Linux Enterprise Server 10

Novell Open Enterprise Server (OES)

Novell Open Enterprise Server (OES) 2

Situation

When users connect to the GroupWise WebAccess URL (typically something like http://mail.company.com/gw/webacc ), they see a blank page instead of the WebAccess Login page.

GWAP>, -, ERROR, -, Config failed: GroupWise WebAccess Agent
Error: Configuration file not found (/opt/novell/groupwise/webaccess/commgr.cfg)

Unable to login to GroupWise WebAccess

Resolution

Check permissions on the following file (/opt/novell/groupwise/webaccess/commgr.cfg). Increase permissions for that file to at least 644 (rw-r--r--) and then exit Tomcat5 (rctomcat5 stop), and restart (rctomcat5 start).