Environment
Novell iFolder 2.1
Novell NetStorage
Novell NetStorage
Situation
When clicking on the link in NetStorage for iFolder, and attempting
to set the iFolder Passphrase, either the error :
or a blank page, or a "page cannot be displayed". On the iFolder service's Apache console screen, the message regarding authentication failing contains an "encryption mismatch". Additionally, the NetStorage service is using ports 80 and 443 while iFolder is using ports 52080 and 52443. However, the iFolder client successfully authenticates and synchronizes data.
ERROR: Passphrase could not be
set
or a blank page, or a "page cannot be displayed". On the iFolder service's Apache console screen, the message regarding authentication failing contains an "encryption mismatch". Additionally, the NetStorage service is using ports 80 and 443 while iFolder is using ports 52080 and 52443. However, the iFolder client successfully authenticates and synchronizes data.
Resolution
Ensure the following :
- The "iFolder Server" setting in NetStorage is either the iFolder server's IP address or that the NetStorage server can resolve the IP address. This can be accomplished by pinging the DNS entry on the NetStorage server (e.g. ping ifolderserver.mycompany.com).
- If the iFolder port is not 80 (e.g. it is 52080), the "iFolder Server" setting in NetStorage must include the colon and the port number (e.g. "ifolderserver.mycompany.com:52080").
- The "Secure Port" setting must be set to the NetStorage secure
port, typically 443. NetStorage must be using this port in
order for the iFolder passphrase to be set.
Additional Information
When iFolder utilizes ports 52080 and 52443, it is typically due to
it's being used in NetWare 6.0 platform, which had the Enterprise
Web Server running on 80 and 443 and would encounter a conflict on
those ports. With NetWare 6.5, because Apache was handling
ports 80 and 443, the iFolder service could be adjusted
appropriately.