Environment
Novell
ZENworks 10 Configuration Management
Situation
While
logging into the workstation, some devices were getting an error
message regarding an error in an XML document.
"An
error occurred during a general refresh in module: AppModule. Error
Message: There is an error in XML document (23, 25)."
"Unexpected exception received when refreshing handler AppModule(GeneralRefresh): There is an error in XML document (23, 25)."
Resolution
One option
is to stop the ZENworks agent service, delete the directory %program
files%\novell\zenworks\cache and restart the
service.
If this does
not resolve the problem, it may be necessary to unregister the
workstation, delete the %program
files%\novell\zenworks\cache directory and
reregister.