There is an error in XML document (23, 25)

Document ID:3530243
Creation Date:13-Mar-2008
Modified Date:27-Apr-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management

Situation

While logging into the workstation, some devices were getting an error message regarding an error in an XML document.

"An error occurred during a general refresh in module: AppModule. Error Message: There is an error in XML document (23, 25)."

"Unexpected exception received when refreshing handler AppModule(GeneralRefresh): There is an error in XML document (23, 25)."

Resolution

One option is to stop the ZENworks agent service, delete the directory %program files%\novell\zenworks\cache and restart the service.

If this does not resolve the problem, it may be necessary to unregister the workstation, delete the %program files%\novell\zenworks\cache directory and reregister.