Environment
Novell
ZENworks 10 Configuration Management
Situation
ERROR:"Another instance of the Group Policy tool is executing. Close the
tool and configure the settings again"
Cannot
launch Group Policy tool in ZCC when the "configure"
button is cliced.
Resolution
Be sure that there are no other instances of the Group Policy tool running on this PC at this time, then delete the following registry key:
For ZCM 10.3 onwards: HKCU\Software\Novell\ZCM\GroupPolicy\Helper,"ToolRunning"
For previous versions of ZCM: HKCU\Software\Novell\ZENworks\GroupPolicy\Helper,"ToolRunning" (early versions of the helper used HKLM\Software\Novell\ZENworks\GroupPolicy\Helper,"ToolRunning")
Additional Information
This registry key
is used by ZCC to keep track of whether the tool is running, for
use if another instance of the tool is requested. If your PC
crashed whilst running the Group Policy tool, this key may not have
been cleared.