Unable to connect to Conferencing Server from non-english Operating System

  • 3509979
  • 20-Feb-2008
  • 27-Apr-2012

Environment

Products:
Novell Conferencing 1.0
Configuration:
SSL enabled on the Conferencing Server
Non-English Single-Byte Operating Systems

Situation

Symptoms:
Unable to connect to Conferencing Server from non-english Operating System
Unable to connect using Conferencing Client from non-english Operating System
Unable to connect using Conferencing Client from non-english Operating System using SSL
ERROR: "Session error: Error: -983 Server's certificate issuer is unknown."
Unable to connect using Conferencing Client from German Windows Operating System
Unable to connect using Conferencing Client from Spanish Windows Operating System
Unable to connect to Conferencing Server from Single-Byte Operating System except English

Resolution

Upgrade to Novell Conferencing 1.0 Support Pack 1
 
Workaround Steps:
1. Browse to C:\EquivalentOfProgramFiles\Zon. For example in German XP, it would be C:\Programme\Zon. In Spanish XP, it would be C:\Archivos de programa\Zon.
2. Edit zon-def.opt
3. Edit the TrustedCA field and change the C:\Program Files to C:\EquivalentOfProgramFiles. For example in German XP, change it to C:\Programme\Zon. In Spanish XP, change it to C:\Archivos de programa\Zon
 

Additional Information

Root Cause:
In Single-Byte Operating Systems except English, C:\Program Files is in that specific language. However, the TrustedCA path inC:\EquivalentOfProgramFiles\Zon\zon-def.optstill points to C:\Program Files\Zon

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