Unable to modify "Email Accelerator Data" field.

  • Document ID:3498003
  • Creation Date:24-Jan-2008
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      End of Life

Environment

Novell GroupWise 7
GroupWise Mobile Server 2.0x

Situation

When viewing properties of Intellisync Mobile Suite from Admin Console, in a tab "Directories" an option to modify "Email Accelerator Data" field is greyed out.

Resolution

One of troubleshooting steps that could be maintained on a GMS server was to rename and regenerate SharedFileSystem directory that holds a GMS user data. Alternatively there are few SharedFileSystem directories. In this case Admin Console is unable to display any information.
Troubleshooting to resolve this issue:
  1. Start Admin Console and from there WebAdmin tool.
  2. Once it is loaded, replace in a URL string behind GMS server DNS or IP address by diag, i.e. http:///diag.
  3. Go into Email Accelerator.
  4. Next click on Shared File System.
  5. See what UNC locations are there displayed. I there is only one, clear entire string in Path statement + Assignment Factor and click on Update.
  6. Restart GMS services and check if this problem was fixed.
  7. In case you have listed more than one and they are not valid, clear unwanted locations and factors and click on Update.