Environment
Products:
Novell GroupWise 7 Client
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows 2003
Novell GroupWise 7 Client
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows 2003
Situation
Symptoms:
ERROR: "A viewer for this format is not currently available"
Unable to view attachments in quickviewer
ERROR: "A viewer for this format is not currently available"
Unable to view attachments in quickviewer
Resolution
Corrective
Actions:
1. Reinstall GroupWise Client if there are files missing from the C:\Novell\GroupWise directory.
2. Click Start | Run and type "regedit" without quotes and click OK
3. Delete HKEY_LOCAL_MACHINE\SOFTWARE\SCC\. This key is not updated, if the Client is uninstalled or reinstalled
4. Launch GroupWise Client
5. Try to view the attachment in the quickviewer. This should recreate the key deleted in step 3
1. Reinstall GroupWise Client if there are files missing from the C:\Novell\GroupWise directory.
2. Click Start | Run and type "regedit" without quotes and click OK
3. Delete HKEY_LOCAL_MACHINE\SOFTWARE\SCC\. This key is not updated, if the Client is uninstalled or reinstalled
4. Launch GroupWise Client
5. Try to view the attachment in the quickviewer. This should recreate the key deleted in step 3
Additional Information
Root
Cause:
Some corruption in the HKEY_LOCAL_MACHINE\SOFTWARE\SCC\ can cause the above issue. This key is not updated if the client is uinstalled or reinstalled
Steps to Duplicate:
1. Move VS*.dll files from C:\Novell\GroupWise to any other location
2. Launch GroupWise Client
3. Try to view an attachment in the quickviewer. It fails
4. Exit GroupWise Client
5. Now copy back the VS*.dll files and launch GroupWise Client and try to view an attachment in the quickviewer. It fails
6. Uninstall and reinstall GroupWise Client. It will still fail. GroupWise Cleaning Agent will also not help
7. Please follow the steps in the resolution to solve this issue
Some corruption in the HKEY_LOCAL_MACHINE\SOFTWARE\SCC\ can cause the above issue. This key is not updated if the client is uinstalled or reinstalled
Steps to Duplicate:
1. Move VS*.dll files from C:\Novell\GroupWise to any other location
2. Launch GroupWise Client
3. Try to view an attachment in the quickviewer. It fails
4. Exit GroupWise Client
5. Now copy back the VS*.dll files and launch GroupWise Client and try to view an attachment in the quickviewer. It fails
6. Uninstall and reinstall GroupWise Client. It will still fail. GroupWise Cleaning Agent will also not help
7. Please follow the steps in the resolution to solve this issue