Duplicate messages or appointments for GMS users

  • Document ID:3490791
  • Creation Date:10-Mar-2008
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      End of Life

Environment

Products:
Novell GroupWise 7
Novell GroupWise Mobile Server 1
Novell GroupWise Mobile Server 2 Support Pack 1
Novell GroupWise Mobile Server 2 Support Pack 2
Configuration:
GroupWise users configured to use GroupWise Mobile Server

Situation

Symptoms:
Duplicate messages or appointments for GMS users
Duplicate messages or appointments in WebPIM
Duplicate messages or appointments in GroupWise
Duplicate messages or appointments on the Handheld Device

Resolution

Corrective Actions:
There may be many reasons for duplicate messages or appointments. However, it has been seen that the following have known to cause duplicate messages/appointments in WebPIM/GroupWise/Handheld device
  • Server Overload
  • Memory problems on the Handheld device
  • Too much Java Heap consumed by the clients while synchronizing large amounts of data, etc
Significant enhancements have been made in "Novell GroupWise Mobile Server 2 Support Pack 3" Server and Clients that makes the duplication issue less like to happen. Please download the latest Novell GroupWise Mobile: