GroupWise Agent does not start on linux

  • 3486735
  • 09-Feb-2007
  • 30-Apr-2012

Environment

Products:
Novell Open Enterprise Server (Linux based)
Novell SUSE Linux Enterprise Server 9
Novell GroupWise 7

Configuration:
All GroupWise Agents installed on Linux

Situation

Symptom:
GWIA fails to start
GWIA does not start
GWIA does not start with "/etc/init.d/grpwise start" command
ERROR: "startproc -u root -f -t ***** -p /var/run/novell/groupwise/domainName.GWIA.pid /opt/novell/groupwise/agents/bin/gwia @gwia.cfg >& /dev/null No such File or Directory
ERROR: "Segmentation Fault" while starting GWIA manually


Resolution

Corrective Steps:
1. Launch Shell Konsole on the Linux Server
2. Type "cd /var/run/novell/groupwise" without quotes and press Enter
3. Type "ls" without quotes and press Enter
4. Delete domainName.GWIA.pid file if it exists by typing "rm domainName.GWIA.pid" without quotes and press Enter

Additional Information

For some reason, the GWIA agent was not able to delete the existing pid file and was not able to create a new one causing the above error