Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Application Launcher (NAL)
Novell ZENworks 7 Desktop Management - ZDM7 Application Launcher (NAL)
The change was that workstation was outside the firewall and needed to go through it. Once it was connected through the firewall it would get its workstation application. If the workstation needed to reboot at anytime, the user would then login through the firewall and not see his/her apps. The reason for this is because the workstation connection had not been released and the firewall would not let the workstation reconnect, therefore the applications would not show up.
For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at Novell Downloads
For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found at Novell Downloads
Formerly known as TID# 10099099 NOVL103671