Sentinel: Assigning an Incident

  • 3463076
  • 06-Dec-2006
  • 26-Apr-2012


Microsoft Windows Server 2003 Standard Edition
Microsoft Windows 2000 Server
RedHat Linux
Solaris 9
Sentinel 5.1.x


How do I assign an incident through iTRAC?


Assigning an Incident (Admin Role)

  1. While creating an incident assigned with one of the iTRAC processes:
  • HIPAA Compliance Process
  • SANS Incident Response Process
  • Sarbanes Oxley FTP Compliance Process
  • User created process

Set your other values (Title, State, Severity, Priority, Category, Responsibility and any attachments). Click Save.

  1. To assign a user, the Admin role user:
  • Double-click on the iTRAC Incident.
  • Accepts the iTRAC Incident
  • Double-click on the iTRAC Incident, assign a username to the iTRAC Incident and click Complete.
  1. Click the iTRAC tab, the iTRAC Incident (if assigned to you) will appear in the WorkList.

NOTE:To view the progress of your process, use the Process Monitor. Go to the Process Monitoring section for more information.