Receive Error Code 500 when accessing the User Application in a Browser

  • 3439400
  • 26-Oct-2006
  • 26-Apr-2012

Environment

Novell User Application 3.0.1
Novell Identity Manager 3.0.1
Novell iManager 2.6
Novell eDirectory 8.8 for All Platforms

Situation

Received the following errors in a browser when trying to access the User Application
Error: "Status Code 500"
Error: "com.sssw.fw.exception.EboRuntimeException: com.sssw.fw.exception.EboUnrecoverableSystemException: Error: Failed to authenticate user cn=admin,o=novell to LDAP host ldap://myldap.novell.com"
Error: "javax.naming.AuthenticationException: [LDAP: error code 49 - NDS error: failed authentication (-669)]"
(See the full Stack Trace below)
User ID that the User Application uses to connect to eDirectory is cn=admin,o=novell
Was unable to Login to iManager 2.6 in a browser with the User ID cn=admin,o=novell. However, could login to iManager with another User ID and saw the User cn=admin,o=novell did still exist in the eDirectory Tree

Resolution

Talking with the eDirectory Administrator, it was discovered that they had changed the password for the User ID cn=admin,o=novell and had not updated the User Application information. Below are the steps necessary to correct this:

1. Stop JBoss

2. Navigate to the User Application root install directory (i.e.: Windows - C:\Novell\idm, Linux - /home/idmuser/novell/idm)

3. Launch the configupdate utility

3. When the User Application Configuration Wizard appears change the password for the LDAP Administrator in the eDirectory Connection Settings

4. Press the OK button

5. Restart JBoss

Additional Information

Here is the complete Stack Trace:

Status Code 500
Exception Type class com.sssw.fw.exception.EboRuntimeException
Message com.sssw.fw.exception.EboUnrecoverableSystemException: Error: Failed to authenticate user cn=admin,o=novell to LDAP hostldap://myldap.novell.com.
Exception com.sssw.fw.exception.EboRuntimeException: com.sssw.fw.exception.EboUnrecoverableSystemException: Error: Failed to authenticate user cn=admin,o=novell to LDAP host ldap://myldap.novell.com.
at com.sssw.fw.server.ldap.realm.EboJndiLdapRealm.getAnonymous(EboJndiLdapRealm.java:810)
at com.sssw.fw.server.ldap.realm.EboJndiLdapCachingRealm.getAnonymous(EboJndiLdapCachingRealm.java:202)
at com.sssw.fw.directory.core.EboDirectoryManager.getAnonymous(EboDirectoryManager.java:393)
at com.sssw.fw.directory.client.EboDirectoryHelper.getEbiRealmUser(EboDirectoryHelper.java:173)
at com.sssw.fw.directory.client.EboDirectoryHelper.isAnonymous(EboDirectoryHelper.java:214)
at com.novell.afw.portal.aggregation.EboPortalAggregationHelper.redirectToPortalHomePage(EboPortalAggregationHelper.java:2030)
at org.apache.jsp.jsps.index_jsp._jspService(org.apache.jsp.jsps.index_jsp:53)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Unknown Source)
Caused by: com.sssw.fw.exception.EboUnrecoverableSystemException: Error: Failed to authenticate user cn=admin,o=novell to LDAP hostldap://myldap.novell.com.
at com.sssw.fw.server.ldap.realm.EboJndiLdapRealm.(EboJndiLdapRealm.java:177)
at com.sssw.fw.core.SystemConfig.loadGlobalSettings(SystemConfig.java:156)
at com.sssw.fw.core.SystemConfig.(SystemConfig.java:145)
at com.sssw.fw.core.SystemConfig.(SystemConfig.java:115)
at com.sssw.fw.cachemgr.core.EboCacheManager.(EboCacheManager.java:177)
at com.sssw.fw.cachemgr.core.EboCacheManager.(EboCacheManager.java:96)
at com.sssw.fw.servlet.Boot.init(Boot.java:90)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1091)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:925)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3857)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4118)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.commons.modeler.BaseModelMBean.invoke(BaseModelMBean.java:503)
at org.jboss.mx.server.RawDynamicInvoker.invoke(RawDynamicInvoker.java:150)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.apache.catalina.core.StandardContext.init(StandardContext.java:5005)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.commons.modeler.BaseModelMBean.invoke(BaseModelMBean.java:503)
at org.jboss.mx.server.RawDynamicInvoker.invoke(RawDynamicInvoker.java:150)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.web.tomcat.tc5.TomcatDeployer.performDeployInternal(TomcatDeployer.java:280)
at org.jboss.web.tomcat.tc5.TomcatDeployer.performDeploy(TomcatDeployer.java:88)
at org.jboss.web.AbstractWebDeployer.start(AbstractWebDeployer.java:357)
at org.jboss.web.WebModule.startModule(WebModule.java:68)
at org.jboss.web.WebModule.startService(WebModule.java:46)
at org.jboss.system.ServiceMBeanSupport.jbossInternalStart(ServiceMBeanSupport.java:274)
at org.jboss.system.ServiceMBeanSupport.jbossInternalLifecycle(ServiceMBeanSupport.java:230)
at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:72)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.system.ServiceController$ServiceProxy.invoke(ServiceController.java:943)
at $Proxy0.start(Unknown Source)
at org.jboss.system.ServiceController.start(ServiceController.java:428)
at sun.reflect.GeneratedMethodAccessor10.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:72)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:176)
at $Proxy32.start(Unknown Source)
at org.jboss.web.AbstractWebContainer.start(AbstractWebContainer.java:400)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.interceptor.AbstractInterceptor.invoke(AbstractInterceptor.java:118)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:74)
at org.jboss.mx.interceptor.ModelMBeanOperationInterceptor.invoke(ModelMBeanOperationInterceptor.java:127)
at org.jboss.mx.interceptor.DynamicInterceptor.invoke(DynamicInterceptor.java:80)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:74)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:176)
at $Proxy33.start(Unknown Source)
atorg.jboss.deployment.MainDeployer.start(MainDeployer.java:989)
at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:790)
at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:753)
at sun.reflect.GeneratedMethodAccessor51.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.interceptor.AbstractInterceptor.invoke(AbstractInterceptor.java:118)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:74)
at org.jboss.mx.interceptor.ModelMBeanOperationInterceptor.invoke(ModelMBeanOperationInterceptor.java:127)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:74)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:176)
at $Proxy9.deploy(Unknown Source)
at org.jboss.deployment.scanner.URLDeploymentScanner.deploy(URLDeploymentScanner.java:319)
at org.jboss.deployment.scanner.URLDeploymentScanner.scan(URLDeploymentScanner.java:507)
at org.jboss.deployment.scanner.AbstractDeploymentScanner$ScannerThread.doScan(AbstractDeploymentScanner.java:192)
at org.jboss.deployment.scanner.AbstractDeploymentScanner.startService(AbstractDeploymentScanner.java:265)
at org.jboss.system.ServiceMBeanSupport.jbossInternalStart(ServiceMBeanSupport.java:274)
at org.jboss.system.ServiceMBeanSupport.jbossInternalLifecycle(ServiceMBeanSupport.java:230)
at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:72)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.system.ServiceController$ServiceProxy.invoke(ServiceController.java:943)
at $Proxy0.start(Unknown Source)
at org.jboss.system.ServiceController.start(ServiceController.java:428)
at sun.reflect.GeneratedMethodAccessor10.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:72)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:176)
at $Proxy4.start(Unknown Source)
at org.jboss.deployment.SARDeployer.start(SARDeployer.java:285)
at org.jboss.deployment.MainDeployer.start(MainDeployer.java:989)
at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:790)
at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:753)
at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:737)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80)
at org.jboss.mx.interceptor.AbstractInterceptor.invoke(AbstractInterceptor.java:118)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:74)
at org.jboss.mx.interceptor.ModelMBeanOperationInterceptor.invoke(ModelMBeanOperationInterceptor.java:127)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:74)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644)
at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:176)
at $Proxy5.deploy(Unknown Source)
at org.jboss.system.server.ServerImpl.doStart(ServerImpl.java:453)
at org.jboss.system.server.ServerImpl.start(ServerImpl.java:330)
at org.jboss.Main.boot(Main.java:187)
at org.jboss.Main$1.run(Main.java:438)
... 1 more
Caused by: com.sssw.fw.exception.EboSecurityException: Error: Failed to authenticate user cn=admin,o=novell to LDAP host ldap://myldap.novell.com.
at com.sssw.fw.directory.core.EboLdapDirectoryConnection.createBaseContext(EboLdapDirectoryConnection.java:263)
at com.sssw.fw.directory.core.EboLdapDirectoryConnection.authenticate(EboLdapDirectoryConnection.java:114)
at com.sssw.fw.server.ldap.realm.EboJndiLdapRealm.initAdminConnection(EboJndiLdapRealm.java:2378)
at com.sssw.fw.server.ldap.realm.EboJndiLdapRealm.(EboJndiLdapRealm.java:169)
... 139 more
Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - NDS error: failed authentication (-669)]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(Unknown Source)
at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
at javax.naming.InitialContext.init(Unknown Source)
at javax.naming.ldap.InitialLdapContext.(Unknown Source)
at com.sssw.fw.directory.core.EboLdapDirectoryConnection.createBaseContext(EboLdapDirectoryConnection.java:258)
... 142 more

Feedback service temporarily unavailable. For content questions or problems, please contact Support.