User move stuck in "Retry mailbox item retrieval" state

  • Document ID:3438770
  • Creation Date:20-Aug-2007
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Products:
Novell GroupWise 7 Support Pack 1
Novell GroupWise 7 Support Pack 2 Hot Patch 1a

Configuration:
User being moved from GroupWise 7 Support Pack 1 Post Office Agent to GroupWise 7 Support Pack 2 Hot Patch 1a Post Office Agent

Situation

Symptom:
User move stuck in "Retry mailbox item retrieval" state
ERROR: "04:39:37 378 (TRACKMOVE) (Move.) Queue Live Deferred Retry Message (no server available): A (fid)" on the POA screen

Resolution

Corrective Actions:
Upgrade both the source and destination Post Office Agents to GroupWise 7 Support Pack 2 Hot Patch 1a. Follow the steps listed in the following TID to upgrade the Post Office Agent

www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=3215004&sliceId=SAL_Public&dialogID=43774540&stateId=1%200%203782160