Environment
Products:
Novell GroupWise 7 Support Pack 1
Novell GroupWise 7 Support Pack 2 Hot Patch 1a
Configuration:
User being moved from GroupWise 7 Support Pack 1 Post Office Agent to GroupWise 7 Support Pack 2 Hot Patch 1a Post Office Agent
Novell GroupWise 7 Support Pack 1
Novell GroupWise 7 Support Pack 2 Hot Patch 1a
Configuration:
User being moved from GroupWise 7 Support Pack 1 Post Office Agent to GroupWise 7 Support Pack 2 Hot Patch 1a Post Office Agent
Situation
Symptom:
User move stuck in "Retry mailbox item retrieval" state
ERROR: "04:39:37 378 (TRACKMOVE) (Move.) Queue Live Deferred Retry Message (no server available): A (fid)" on the POA screen
User move stuck in "Retry mailbox item retrieval" state
ERROR: "04:39:37 378 (TRACKMOVE) (Move.) Queue Live Deferred Retry Message (no server available): A (fid)" on the POA screen
Resolution
Corrective
Actions:
Upgrade both the source and destination Post Office Agents to GroupWise 7 Support Pack 2 Hot Patch 1a. Follow the steps listed in the following TID to upgrade the Post Office Agent
www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=3215004&sliceId=SAL_Public&dialogID=43774540&stateId=1%200%203782160
Upgrade both the source and destination Post Office Agents to GroupWise 7 Support Pack 2 Hot Patch 1a. Follow the steps listed in the following TID to upgrade the Post Office Agent
www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=3215004&sliceId=SAL_Public&dialogID=43774540&stateId=1%200%203782160