Environment
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7
SP1
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Remote Management
Novell ZENworks 6.5 Desktop Management - ZfD6.5Novell ZENworks Remote Management
Situation
Remote Control initiated from a 6.5 console and targeted to a
6.5 agent throws this 1807 error and then the session continues (if
the effective policy does not require session encryption in the
policy).
ERROR: 1807: An error occurred while generating a session key for encryption. You will not be able to encrypt the session. Contact Novell Technical Services and specify this error code.
ERROR: 1809: An error occurred while
generating a session key for encryption. You will not be able to
encrypt the session. Contact Novell Technical Services and specify
this error code.
Resolution
ZDM 6.5
Fixed in Service Pack 1 for ZENworks 6.5 Desktop
Management
ZDM 7
Delete the SID from c:\Documents and Settings\\Application
Data\Microsoft\Crypto\RSA\ on the console machine.
Delete the SID from c:\Documents and Settings\
Additional Information
One instance of this error was a result of a file locked in
c:\Documents and Settings\\Application
Data\Microsoft\Crypto\RSA\ on the console machine.
Formerly known as TID# 10094808 NOVL99095
Formerly known as TID# 10094808 NOVL99095