Remote Control errors 1807 and 1809

  • 3437819
  • 19-Jul-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Remote Management
Novell ZENworks 6.5 Desktop Management - ZfD6.5
Novell ZENworks Remote Management

Situation

Remote Control initiated from a 6.5 console and targeted to a 6.5 agent throws this 1807 error and then the session continues (if the effective policy does not require session encryption in the policy).

ERROR: 1807: An error occurred while generating a session key for encryption. You will not be able to encrypt the session. Contact Novell Technical Services and specify this error code.
ERROR: 1809: An error occurred while generating a session key for encryption. You will not be able to encrypt the session. Contact Novell Technical Services and specify this error code.

Resolution

ZDM 6.5
Fixed in Service Pack 1 for ZENworks 6.5 Desktop Management
ZDM 7
Delete the SID from c:\Documents and Settings\\Application Data\Microsoft\Crypto\RSA\ on the console machine.

Additional Information

One instance of this error was a result of a file locked in c:\Documents and Settings\\Application Data\Microsoft\Crypto\RSA\ on the console machine.

Formerly known as TID# 10094808 NOVL99095

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