Banners won't assign to Printer Agents

  • 3429324
  • 25-Sep-2007
  • 26-Apr-2012

Environment

Novell iPrint for Linux Open Enterprise Server Support Pack 2

Situation

After using RUG to update the server's novell-iprint-server RPM to 20070621-1, banner assignments won't stick. iManager will report SUCESS when assigning the banner, but the PsmStatus report will show that the banner is not assigned.

Notes:
Which iPrint Server RPM is installed?
At a terminal, type:
rpm -qa novell-iprint-server
If novell-iprint-server-5.1.20070621-1 is returned, then the bug described above exists.

What is the PsmStatus report?
- Using a web browser, go to https://[IPaddressPrintServer]/PsmStatus
- Scroll to the bottom of the page, click the "Advanced iPrint Manager Information" button.
- Click the "Generate Report" link
- Check the "Banner" box
- Click the "Generate Report" button
- This report will show which Printer Agents have banners assigned.

Resolution

Cause:Bug in the June 21, 2007 novell-iprint-server RPM. (novell-iprint-server-5.1.20070621-1)

Resolution: Reported to Engineering

Workaround:
Back rev the RPM to the Nov 9, 2006 version (novell-iprint-server-5.1.20061109-3)
- Download the RPM by clicking here.
- Copy the RPM to the server's /tmp directory
- Type the following at a terminal session
cd /tmp
rpm -Uvh novell-iprint-server-5.1.20061109-3.i586.rpm --force
rcapache2 restart
rcnovell-ipsmd restart
rcnovell-idsd restart

Status

Reported to Engineering