ZCM 10 - Unable to install "Group Policy Helper"

  • 3428356
  • 29-Oct-2007
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management


The "Group Policy Helper" needs to be installed from the ZCC to the workstation creating Group Policies, but two different reasons have been seen which causes the install to fail.
1) "The requested resource (/zenworks-downloads/msi/novell-zenworks-grouppolicyhelper- is not available." when clicking the install link.
2) The"novell-zenworks-grouppolicyhelper-" gives an error reading from the IE cache during the install.
(Note: Firefox does not generate an error, but the install is still not successful. )


1) To resolve the issue we located the MSI in the "System-Update" folder and copied (not moved) it to the needed location...............
From: C:\Program Files\Novell\ZENworks\work\system-update\novell-zenworks-grouppolicyhelper-
To C:\Program Files\Novell\ZENworks\install\downloads\msi\novell-zenworks-grouppolicyhelper-
2) For the second issue, we noticed that an old version of the "Group Policy Helper" was listed in Add/Remove programs.
Once this was removed, the new version installed successfully.