Environment
Novell
ZENworks 10 Configuration Management
Situation
The "Group
Policy Helper" needs to be installed from the ZCC to the
workstation creating Group Policies, but two different reasons have
been seen which causes the install to fail.
1) "The
requested resource
(/zenworks-downloads/msi/novell-zenworks-grouppolicyhelper-10.0.1.0.msi)
is not available." when clicking the install link.
2) The"novell-zenworks-grouppolicyhelper-10.0.1.0.msi" gives an error
reading from the IE cache during the install.
(Note:
Firefox does not generate an error, but the install is still not
successful. )
Resolution
1) To
resolve the issue we located the MSI in the "System-Update" folder
and copied (not moved) it to the needed
location...............
From:
C:\Program
Files\Novell\ZENworks\work\system-update\novell-zenworks-grouppolicyhelper-10.0.1.0.msi
To
C:\Program
Files\Novell\ZENworks\install\downloads\msi\novell-zenworks-grouppolicyhelper-10.0.1.0.msi
2) For the
second issue, we noticed that an old version of the "Group Policy
Helper" was listed in Add/Remove programs.
Once this
was removed, the new version installed successfully.