the SHIFT key in the system key pass through does not work when remote controlling a machine

  • 3423505
  • 05-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Remote Management
Novell ZENworks 7 Desktop Management - ZDM7 Remote Management

Situation

the SHIFT key in the system key pass through does not work when remote controlling a machine.

Resolution

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found at Novell Downloads
For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at Novell Downloads

Additional Information

Workaround:

When the remote operator wants to perform a SHIFT+Right Click operation
1. Select the executable.
2. Hold the Shift key
3. Left click on the Executable
4. Then do the Right Click.

Formerly known as TID# 10099970 NOVL104618

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