Environment
Sentinel 5.1.1.0
Sentinel 5.1.3
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows Server 2003 Enterprise Edition
Situation
After an upgrade from Sentinel 5.1.1 to Sentinel 5.1.3 the
Communications service (Sonic) will not start. A log file is
not written out with any kind of information for Communications
though other services show timeouts waiting to communicate to the
Communications service on its port (10012 by default).
Resolution
An old security patch in Microsoft Windows prevented the Java
Runtime Environment from allocating a sufficiently-large amount of
memory for its heap. As a result none of the classes used for
the Communications service could be loaded to even write out
messages to the log files. Patching the Microsoft Windows
server resolved the issue. Links to relevant external
documents from Sun and Microsoft are below.
Considering the nature of this patch the failure of any Java-based processes could be caused by this Microsoft bug.
The patch the breaks Java is Microsoft patch #921883 (MS06-040).
Considering the nature of this patch the failure of any Java-based processes could be caused by this Microsoft bug.
The patch the breaks Java is Microsoft patch #921883 (MS06-040).
Additional Information
http://forum.java.sun.com/thread.jspa?forumID=37&threadID=759413
http://support.microsoft.com/kb/924054
http://support.microsoft.com/kb/924054