IDM 2 fails to load after applying NetWare 6.5 SP5

  • 3418648
  • 29-Dec-2006
  • 26-Apr-2012


Novell Identity Manager Nsure Identity Manager 2.0
Novell NetWare 6.5 Support Pack 5


Customer upgraded support pack on there NetWare 6.5 from SP3 to SP5. The server is also running IDM 2.0.1
After the support pack was applied, IDM failed to start. DSTRACE reports the following error message when trying to start IDM

DirXML starting.
Registering SPM Agents
Deregister SPM Agents
Registering SPM Agents
DirXML engine thread starting.
Error initializing DirXML: java.lang.NoClassDefFoundError: novell/jclient/JClient

DirXML shutting down...
DirXML engine thread exiting.
Deregister SPM Agents
ENG EV: DirXML module reporting: Unloaded
DirXML shutting down.


During the upgrade process, certain files in the SYS:\JAVA\LIB directory where not upgraded. The customer copied the files CHARSETS.JAR, JCLIENT.JAR and NPKI.JAR from a working server to the problem server. After this IDM loaded without errors.