Installation of HP DL380 G5 server with Novell NetWare 6.5 Support Pack 7 overlay media fails to complete

  • 3413547
  • 28-Feb-2008
  • 26-Apr-2012


Novell Open Enterprise Server (NetWare based)
Novell NetWare 6.5 Support Pack 7


During the installation of NetWare 6.5 using the overlay Support Pack 7 media on two HP DL380 G5 servers , the installation would take a long time to continue after entering the server name. Eventually the installation continues, however when the installation reaches the Network Configuration part, the server reboots.


This is resolved by using an older version of the BX2.LAN driver for installation, version 2.86 dated 28 August 2006. This can be found on the Novell NetWare 6.5 Support Pack 6 media. Version 3.41 dated 30 April 2007 is part of Novell NetWare 6.5 Support Pack 7, which is the module that was causing the problem in this case.

Additional Information

Troubleshooting steps done included the following:
1. Started the installation directly from the Novell NetWare media without using SmartStart.
2. Verified that the server(s) had the latest BIOS / Firmware installed.
3. Verified that no Anti-Virus software were running when the installation media were prepared.
4. Attempted to use different/new NetWare 6.5 Support Pack 7 installation media.

Since the problem seems to be caused by the BX2.LAN driver, Version 3.41dated 30 April 2007, it is possible that this behavior may be seen on different hardware, and not only with the HP DL380 G5 model servers.