Environment
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Novell ZENworks Desktop Management 6.5 - ZDM6.5Situation
After selecting a NetWare server (or servers) for installation of a Support Pack, Interim Release or Hotpatch for ZDM, an error message is displayed:
ERROR: We are unable to determine that ZENworks Desktop Management [version] is installed on [server name]. This can be caused by not having sufficient rights to the target server. Be sure that
ZENworks [version] is installed and that you have rights to administer [server name] before applying the support pack.
Resolution
Create a file with the following contents:
REGEDIT4
[HKEY_LOCAL_MACHINE\software\novell\zenworks\ZfD]
"Version"="version string from table below"
"Version"="version string from table below"
Save the file, as say ZEN.REG in sys:public.
At the system console, enter the command REGEDIT
In the registry editor, enter the command to load your registry file, e.g. LOAD SYS:\PUBLIC\ZEN.REG
use the command EXIT to leave the registry editor
Retry the Support Pack install
N.B. It is important that you set the version number correctly for the installed version of ZENworks: if incorrect, a patch may be applied that does not have the pre-requisites installed, and the result could be a mismatched version of ZENworks, requiring you to reinstall the base product once more.
| Installed Version | Patch to be installed | Version string |
| ZDM 6.5 | ZDM 6.5SP1 | 6.5.0.40621 |
| ZDM6.5 SP1 | Post ZDM6.5 SP1 hot patch (or ZDM6.5 SP2) | 6.5.1.50211 |
| ZDM6.5 SP2 | Post ZDM6.5 SP2 hot patch (or ZDM6.5 SP2 IR1) | 6.5.2.50919 |
| ZDM6.5 SP2 IR1 | Post ZDM6.5 SP2 IR1 hot patch | 6.5.2.60825 |
| ZDM7 | Post ZDM7 patch (or ZDM7 SP1) | 7.0.0.60420 |
| ZDM7 SP1 | Post ZMD7 SP1 patch | 7.0.1.60706 |
Additional Information
The installation is checking for a value in the NetWare registry, and it cannot find it. This is most often due to the NetWare registry having been deleted at some time in the past, to try to fix an unrelated fault.
Although details of the Desktop Management components are stored in the registry, the install uses other means (checking for the presence of individual files, and looking in sys:system\zenworks.properties) to see which components are installed.
Although details of the Desktop Management components are stored in the registry, the install uses other means (checking for the presence of individual files, and looking in sys:system\zenworks.properties) to see which components are installed.
Formerly known as TID# 10098135
