Unable to connect to Master XML server

  • 3390924
  • 26-Mar-2008
  • 30-Apr-2012


Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 ZENworks Inventory
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Inventory
ZENworks Inventory Standalone server


Upgrading from ZDM 6.5 to ZDM 7 inventory service fails to load.
Inventory service screen states: Trying to connect to Master XML server


  1. Stop the inventory service.
  2. Edit SYS:\SYSTEM\STARTINV.NCF, remove the line "ZWSStart".
  3. Edit SYS:\zenworks\inv\server\wminv\properties\Standalone.properties.
  4. Search for the section named "Scan Collector Service", change the line "Load Option = auto" to "Load Option = manual".
  5. Repeat step 4 for the sections "Dictionary Provider Service" and "Dictionary Consumer Service".
  6. Repeat steps 4 and 5 for Leaf_DB_WKS.properties and Leaf_WKS.properties.

Additional Information

The administrator installed everything during the install of ZDM7. One of the options was to install a XML Proxy service which is used for inventory roll up and Dictionary Policy. Inventory roll up is only used with Inventory roles such as Root, Intermediate, and Leaf servers. The server is a Inventory Standalone server and does not use the XML Proxy server.