Business Object Enterprise Info view getting hung after generating few ZCM reports.

  • 3389463
  • 27-Feb-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

After generating few reports, Infoview getting hung. This problem occurred with create more than 15 reports in a quick succession and/or JRE 1.6

Resolution

There is work around available. Restart the browser containing both ZCC and InfoView tabs or both ZCC and InfoView browser windows.

The issues mentioned here happens only with IE 7 with JRE 1.6 and with Firefox 2.0.0.1 with JRE 1.6. The common factor being JRE 1.6 (and is independent of which machine the browser is running on).

This problem happens when you create more than 15 reports and in a quick succession. However, given the fact that "report creation" is a job that requires much thought-process, it is fairly unlikely that, a high number of reports would be created (any value more than 3-4) in the same session.

Also, there is a work-around by which closing the ZCC & Infoview Browser Windows gets him rid of the problem.

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