RM Agent crashes if workstation has dual monitors and is running a DOS application

  • 3387007
  • 03-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Remote Management
Novell ZENworks 7 Desktop Management - ZDM7 Remote Management

Situation

If a workstation has dual monitors, and is running a DOS application, if a Remote Control/Remote View session is created to that workstation, the Remote Management Agent on that workstation will crash. The computer initiating the remote session does not suffer any ill effects.

Resolution

For ZDM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, available at https://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com

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