RM Agent crashes if workstation has dual monitors and is running a DOS application

  • 3387007
  • 03-May-2007
  • 30-Apr-2012


Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Remote Management
Novell ZENworks 7 Desktop Management - ZDM7 Remote Management


If a workstation has dual monitors, and is running a DOS application, if a Remote Control/Remote View session is created to that workstation, the Remote Management Agent on that workstation will crash. The computer initiating the remote session does not suffer any ill effects.


For ZDM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, available at https://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com