Post Office Agent crashes on SLES 10 SP1 with Segmentation fault

  • 3386288
  • 08-Nov-2007
  • 26-Apr-2012

Environment

Products:
Novell GroupWise 7 Support Pack 2 HotPatch1a
Novell SUSE Linux Enterprise Server 10 Support Pack 1

Configuration:
Post Office Agent running in show mode
64 bit machine with multiple processors

Situation

Symptoms:
Post Office Agent crashes on SLES 10 SP1 with Segmentation fault
Post Office Agent crashes on SLES 10 SP1 with Segmentation fault on 64 bit multiprocessor machines
Post Office Agent crashes on SLES 10 SP1 with Segmentation fault when any tcp connection is made on Client/Server port using GroupWise Client or the telnet command
POA crashes on SLES 10 SP1 with Segmentation fault on 64 bit multiprocessor machines
Messages similar to "Nov 7 16:15:25 sles64 kernel: gwpoa[4274]: segfault at 000000000000fe53 rip 00000000f6418ae1 rsp 00000000ffd279f0 error 4" seen in /var/log/messages when POA crashes

Resolution

Workaround Steps:
Disable the multiprocessor support by using the Default kernel instead of the SMP Kernel by following the steps listed below
1. Launch Shell Konsole
2. Type "yast2" without quotes and press Enter
3. Click Software | Software Management
4. Search for "kernel-default" without quotes
5. Select "kernel-default" and click Accept
6. Once the installation is completed, restart the server and select the first option on the GRUB screen that reads "SUSE Linux Enterprise Server 10 SP1 - 2.6.16.46-0.12" and press Enter

Corrective Actions:
Install Novell GroupWise 7 Support Pack 3 dated 1st November 2007 or later

Feedback service temporarily unavailable. For content questions or problems, please contact Support.