Uninstall ZESM server or console results in an InstallShield error

  • Document ID:3382415
  • Creation Date:07-Mar-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Endpoint Security Management

Environment

Novell ZENworks Endpoint Security Management 3.5.082
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP Professional
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Advanced Server

Situation

While uninstalling ZESM server or console, an Error: "Windows cannot find dotnetfx.exe" is presented:

Resolution

  1. Browse to the directory mentioned in the error message.
  2. In a separate window use the ZESM DVD or ISO to explore and browse to the /installs/MC directory.
  3. Copy the dotnetfx.exe and paste it into the directory mentioned in the error message.
  4. Click OK on the error message
  5. Run the uninstall again.