Workstation Helper disconnects processing applications with XML reporting

  • 3371152
  • 11-Jun-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Management Agent
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Application Launcher (NAL)
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Desktop Management

Situation

The"Workstation Helper" disconnects when processing applications using XML reporting.
The first application distributed with XML reporting tended to succeed, while additional apps with XML reporting would tend to cause the error.

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, available at https://download.novell.com

Additional Information


NALDIAG.EXE was used to confirm the "Workstation Helper" was connected prior to launching the application with XML reporting and disconnected after launching the application with XML reporting.

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