continuous NAL refresh and Explorer.exe memory consumption with bad *POSITIONS registry value

Document ID:3356647
Creation Date:13-Aug-2007
Modified Date:30-Apr-2012
- Micro Focus Products:
  ZENworks Desktop Management

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Application Launcher (NAL)

Situation

After running nalview.exe, NAL icon shows constant refresh and explorer.exe consumes memory until computer hangs.

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Additional Information

Check HKCU\Software\Netware\Nal\1.0\Links\*POSITIONS for entries with invalid values. For example, a set of xx,yy values that is out of range or null (undefined).