Novell ZENworks for Desktops 3.x
Novell ZENworks Desktop Management 6.5 - ZfD65
Error: Problem: Install failed. MSI returned error code: 1603
When trying to update the agent the message "Unable to update ZENworks Agent with
For ZfD4.x, fixed in ZfDAgent.msi version (4.00.1131.50307) or
newer in ZFD401_IR6.EXE or newer found at Novell
A workaround is to manually set the service to disabled, reboot and retry the agent update
Create a application that sets the registry start key to 4 instead of 2. 4 equalling disabled. HKLM/system/CurrentControlSet/Services/Remote Management Agent,start
It is reported that you can also get around this by one of two ways, killing zenrem32.exe process. Add something like taskkill /f /im zenrem32.exe in a "Run Before Distribution" Script under distribution options as part of the ZENworks Management Upgrade Application.
Or issuing net stop "Remote Management Agent" this can be added
into a "Run Before Distribution" script as the above.
Formerly known as TID# 10095223 NOVL99550