Unable to unlock account after intruder lockout is set

  • 3349842
  • 24-Oct-2007
  • 26-Apr-2012


Novell eDirectory 8.7.3 for All Platforms
Novell eDirectory 8.8 for All Platforms


Account is used for application authentication

Applications authenticates to LDAP continually

An attempt to use the account with an incorrect password triggered intruder lockout

The administrator attempted to unlock the account using both iManager and ConsoleOne, but was unable to get the change to take effect.

Updates from the continuous authentication attempts from the applications continued to reset the intruder lockout on the locked account.


The administrator had to stop applications that were using the locked account to authenticate.  This allowed the change to unlock the account in iManager and ConsoleOne to take effect.

This is working as designed, but a request has been submitted to development to enhance this functionality allowing administrators to be able to unlock the account without the update from further authenication resetting the lockout.


Reported to Engineering