Unable to connect to GroupWise server using GroupWise Mobile Server

  • 3348981
  • 07-Mar-2008
  • 10-Dec-2013

Environment

Products:
Novell GroupWise 7
Novell GroupWise Mobile Server 2

Situation

Symptoms:
Unable to connect to GroupWise server using GroupWise Mobile Server
Unable to create Authentication Source for GroupWise Mobile Sever
ERROR: "Unable to connect to Groupwise server" while creating an Authentication Source
ERROR: "XML Parsing Error"
ERROR: "Runtime Exception Undeclared namespace prefix of element "gwm:loginResponse"

Resolution

Corrective Actions:
This can happen if files are missing when POA loads. Files are not installed in the system directory with the other POA NLMs and associated files.
List of files that should be present in the system directory:
XGAB5.NLM
XGBAS5.NLM
Copy the missing files listed above from SDD/Agents/NLM directory in to the sys:\system directory or the directory where the POA NLMS are installed and launched from and restart POA
OR
Reinstall POA agent and ensure the above files are present in the sys:\system directory

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