Unable to enable a ZENworks policy package

  • 3340414
  • 27-Sep-2006
  • 30-Apr-2012

Environment

Novell Client for Windows 2000/XP/2003 4.91 Support Pack 2
Novell ZENworks Desktop Management 7 - ZDM7
Novell ZENworks Server Management 7 - ZSM7
Novell ZENworks Handheld Management 7 - ZHM7
Novell ConsoleOne 1.3.6

Situation

Unable to enable a ZENworks policy package
Can not get check mark to stick when enabling a ZENworks Automatic Workstation Import policy
ERROR: Internal error 0xFFFFF9BE occurred.
0xFFFFF9BE error occurs when attempting to login to an eDir on Windows via ConsoleOne or the Novell Client.

Resolution

See KB 10092911 in the Novell Knowledgebase that recommends uninstalling the NMAS client that the Novell Client installation installs by default, or configuring NMAS on the server. Restart the workstation and reload ConsoleOne after following the steps in TID 10092911. The policy package can now be enabled.