Slow logins with laptop and Novell client - wireless card NIC not used

  • 3320145
  • 03-Nov-2006
  • 27-Apr-2012

Environment

Novell Client for Windows 2000/XP/2003 4.91 Support Pack 2
Microsoft Windows XP Professional

Situation

The login script is taking a long time to be processed.
The first drive is mapped quickly.
Subsequent drive mappings occur, but they are delayed.
There is a 40 or 80 second pause between the first drive mapping and subsequent drive mappings.
The pause is in 40 second increments.
The LAN trace shows that the workstation is not doing much on the wire.
If you ping the workstation during the pause, the workstation will respond to the ping packets.
If you login to the workstation first and then login to the network afterwards, then login scripts executed at normal speed.

Resolution

The problem was related to the "Dell Wireless WLAN Tray Service" running on the local workstation. The customer ran the msconfig.exe utility that is a part of Windows XP and they disabled all software in the "Startup" category, and all non-Microsoft services from the "Services" category. They rebooted the workstation and they were able to login quickly. They then went through each service and narrowed it down to the above service. To fis the problem, you can do one of the two following items:
1.) Contact Dell and see if they have an updated version of their "Dell Wireless WLAN Tray Service" and install it on to your workstation.
2.) You can disable/remove the service and let Windows manage your wireless card instead of the Dell wireless utility.
TROUBLESHOOTING:
A LAN trace was taken and this is where the 40 and 80 second pauses were noticed. The laptop was not sending any data during this time. That is why the ping test was used to see if the workstation was completely hung, or if it was able to reply to packets.
Ultimately msconfig.exe was used to rule out any third-party (non-Novell) software. Once these non-Microsoft, non-Novell applications and services were removed, the login scripts processed normally and there were no delays in the processing of the login scripts. The customer then methodically went through each service and startup utility, until they found the service that was causing the problem.

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