Environment
Novell GroupWise 7
GroupWise Mobile Server 2.0x
Situation
After creating a new mail or Calendar item on a phone,
synchronization does not bring those new items to a GMS server and
GroupWise account.
Resolution
When you start an Admin Console on a GMS server and check for
logs under Intellisync Mobile Suite | Management | Logs | User
Activity, you can see the troubled user account listed with a
message "Unexpected failure detected".
Please, start from this console WebAdmin and after it is
opened, replace the URL like:
with:
In WebDiag tool click on Email Accelerator | All Accounts.
Here you get listed in a tab all acive GMS accounts. Click on
the troubled account. This page displays all system settings for
this GMS account. Scroll down to a section "Personal Folders".
You might see anything similar like data bellow:
Personal Folders
Contacts (0 records, version 15, 0x383869c9f92bf24c9f90804a4fe6bcaf, sfs 0)
Problem loading data Calendar (0 records, version 19, 0x7b1ef23900d8f448b51ad306195e7f1e, sfs 0)
Notes (8 records, version 5, 0x7da205f6b0fe2647b4bc3b53b191c8de, sfs 0)
Tasks (0 records, version 2, 0x157e2ca9fa44664486784c21c58816bc, sfs 0)
Favorites (0 records, version 2, 0x43cae1eb8f458248bf600a729496d2fa, sfs 0)
Inbox (9 records, version 104, 0x411d73d138786343966d606d220ae3b3, sfs 0)
Outbox (0 records, version 2, 0xe1a3677f26fd7143a63fc180f2898e4d, sfs 0)
Sent Items (3 records, version 28, 0x154c5bc6637f2843a5b74993dfe831c7, sfs 0)
Deleted Items (0 records, version 12, 0xb098b1e26cfd5a419f77d0c4e5e70ca7, sfs 0)
Drafts (1 records, version 10, 0xfd7008a565600644ab2f57c023537f5b, sfs 0)
Contacts (0 records, version 15, 0x383869c9f92bf24c9f90804a4fe6bcaf, sfs 0)
Problem loading data Calendar (0 records, version 19, 0x7b1ef23900d8f448b51ad306195e7f1e, sfs 0)
Notes (8 records, version 5, 0x7da205f6b0fe2647b4bc3b53b191c8de, sfs 0)
Tasks (0 records, version 2, 0x157e2ca9fa44664486784c21c58816bc, sfs 0)
Favorites (0 records, version 2, 0x43cae1eb8f458248bf600a729496d2fa, sfs 0)
Inbox (9 records, version 104, 0x411d73d138786343966d606d220ae3b3, sfs 0)
Outbox (0 records, version 2, 0xe1a3677f26fd7143a63fc180f2898e4d, sfs 0)
Sent Items (3 records, version 28, 0x154c5bc6637f2843a5b74993dfe831c7, sfs 0)
Deleted Items (0 records, version 12, 0xb098b1e26cfd5a419f77d0c4e5e70ca7, sfs 0)
Drafts (1 records, version 10, 0xfd7008a565600644ab2f57c023537f5b, sfs 0)
Note that a line listed Calendar shows problem reported. The
hex string asside Calendar - here 0x7b1ef23900d8f448b51ad306195e7f1e follows
also a name of a Calendar database on a GMS server. You can do
a search for this string - as a file name - under
\PIM\SharedFileSystem\Record store\. If the file
is there, there might be possible corruption with it. You will need
to stop a Intellisync Mobile Suite service and delete or copy
off a set of those files - usually .sfx and_log.sfx. Then start the services again and from WebDiag
tool - viewing details of the troubled account - click on
Reset link. This re-generates a new set of SFX files. When you
refresh this WebDiag page and scroll down to "Personal
Folders" section, the error line about Calendar shall be usually
corrected.
If you are unable to find a folder location under
\PIM\SharedFileSystem\Record store on a server, you can try to
click from WebDiag tool - viewing properties of the user account,
on a "Generate new calendar entry". If there is a problem with a
Calendar syncing, the web page might point you to a error - usually
it expects to find and SFX file in a certain directory location.
You can verify why there is this complain listed - it can be a
file missing. In this case you click on Reset link within viewing
the troubled account from WebDiag tool. This re-generates
missing files.